C-19 Shipping and Returns
COVID-19 UPDATE - EXTENDED SHIPPING/DELIVERY TIMES
In line with the recent guidance received from the government and for the safety of our team and others.
I ask for your understanding as it may take me a little longer than normal to get your order processed and shipped. Our usual shipping estimates (1-3 days for deliveries within the UK and 7-10 days for international delivery), at the moment deliveries within the UK are taking about 7-9 days, although rest assured I will do everything I can to get your order to you as quickly as possible.
I am so very grateful to our postal workers and other keyworkers for keeping things moving under difficult circumstances.
If the government guidance on online retail changes, I will of course revise my policy further and provide you with an update on our website.
I wish you and your loved ones good health and we hope that our items can help bring some joy and spread a positive message during this challenging time.
I daily ship to Europe, UK and USA, regions of Asia and Africa. Please contact me if you have any queries.
If you aren't completely satisfied with your Chez Beccy order please get in touch. I accept returns of all full price products in an unused condition within 28 days of receipt. Please note this does not apply to products which are made to order. I don’t issue refunds for sale items, however a credit note or exchange can be arranged. You will need to pay for the return postage.
Refunds will be made once I have received the goods back from you and refunded via the same method of payment used to purchase the goods.
To let me know you're returning something, please get in touch by email.
Email me at [email protected]
My returns address is:
Chez Beccy, 1 Folly View, Market Square, Bampton, Oxfordshire. OX18 2JH
Please include your order number with the returned package that will speed things up. Please leave the tag and any packaging intact.